Your Package Delivery Questions, Answered: A Guide to Smarter Living
The shift to a smart package storage system is a fantastic upgrade for any Canadian apartment condo or multifamily property. It offers a secure and efficient way to handle the constant flow of online deliveries. To help you make the most of this modern amenity, we’ve put together answers to some of the most common package delivery questions residents have.
How do I get a package delivered to the lockers?
This is one of the most frequent package delivery questions. The beauty of our system is its simplicity. You continue to order packages exactly as you always would, entering your residential address just like normal. Your property’s address is linked to your digital locker account, so when the courier arrives, they are directed to the secure monitored package room or parcel lockers in your building. Your package will be delivered directly into a locker, and you will receive an automated alert by text & email alerting you that your package is ready for pickup using the unique locker code provided. This process makes secure parcel receiving seamless and convenient.
Can someone else pick up my package for me?
Another common package delivery question revolves around delegation. Yes, you can give your access code to someone you trust to pick up your package for you. Once you receive your locker code via text or email, you are free to share it with a friend, family member, or trusted neighbor. This is incredibly helpful if you are out of town or unable to make it to the locker yourself. However, it’s important to remember that once the package leaves the secure locker, we are no longer responsible for it. This small amount of trust and autonomy is a great workplace perk and makes the lives of building manager teams much easier.
If my package gets returned, how do I get it resent?
If you don’t pick up your package within your building’s specified time frame, which is determined by your property management, the system will notify the courier for a return. Once the package is picked up by the sender, you will need to coordinate with them directly to have the package resent. It’s a total package management process that ensures all packages are accounted for. This system is in place to keep the lockers running efficiently and to avoid them being tied up by packages that are not picked up on time, ensuring there is always space for new deliveries. It is a win-win for everyone, as it keeps the last-mile delivery process running smoothly.