Avoiding Smart Locker Vendor Nightmares: The Lockourier Difference
The implementation of a smart locker system is a strategic investment for any Canadian multifamily property. When everything runs smoothly, it’s a powerful amenity that enhances resident satisfaction and streamlines operations. However, a relationship with an irresponsible vendor can quickly turn into a series of smart locker vendor nightmares, creating more problems than it solves.
From unreliable systems to non-existent support, these issues can damage your property’s reputation and cost you a lot of money. Lockourier is different. We prove to be a special smart locker company that truly supports properties, transforming potential headaches into seamless solutions.
The All-Too-Common Vendor Nightmares
Unfortunately, many properties have experienced the downsides of a poorly chosen smart locker partner. A common vendor nightmare is a system that frequently breaks down, leading to lost or stolen packages and frustrating residents. An unreliable digital locker system can cause a staff burden on building manager and concierge resident teams who are forced to manually deal with package management issues.
Another major pain point is the lack of proper carrier tech support. If a provider offers only limited hours or an outsourced, non-responsive team, a minor issue can become a major crisis. For example, a courier who can’t get into the drop box for packages in the middle of a route, or a resident who needs their locker code reset late at night, can’t wait until the next day for a solution. These breakdowns in service and support erode trust and can lead to a negative resident experience.
The Lockourier Promise: Support and Reliability
At Lockourier, we believe that our responsibility to you and your residents goes far beyond the initial installation. We are a special smart locker company that provides a complete, 360 parcel management solution designed to prevent these vendor nightmares. Our commitment is to ensure your total package management system runs flawlessly, 24/7, 365 days a year.
- Dedicated, Canadian-based Support: Our 24/7 tech support team is comprised of local experts who are always ready to assist. You will never be redirected to an overseas call center or have to wait for an email response. We are a quick phone call or email away, ensuring that any inconvenience is handled swiftly and efficiently.
- Proactive Security and Accountability: Our systems are built with advanced property security solutions, including real-time video surveillance and a full audit log for every delivery. This accountability ensures that disappearing packages become a thing of the past and protects your property from liability.
- Seamless Functionality: Our lockers are designed for effortless package management, making it easy for couriers and residents alike. The key-free system and automated alerts by text & email create a hassle-free delivery experience for everyone, which is an invaluable workplace perk that significantly boosts renter retention.
By choosing a solution that is 100% Canadian managed and installed and backed by unparalleled support, you’re not just buying a product; you’re investing in a partner who will protect your reputation and enhance your property’s value.
For a comprehensive solution that meets modern resident demands and enhances your building’s operations, contact us today at 855-432-5625 (LOCK) or info@lockourier.com