How Good Is Lockourier’s Customer Support? What Property Managers Should Know

When a building manager evaluates a parcel solution, the shiny hardware often gets all the attention. However, once the system is bolted to the floor, the real question emerges: how reliable is the team behind the technology?

At Lockourier, we believe that high-quality assistance isn’t just a safety net; it is the foundation of proactive support excellence. 2026 delivery volumes have hit record highs, a “set it and forget it” mentality leads to overflowing lobbies and frustrated tenants. In response, we have built a support model that functions as a long-term partnership, ensuring your resident experience remains top-tier while your staff stays focused on their actual jobs.

Support That Starts Before the First Delivery

Most vendors define support as “fixing what breaks,” but we believe it starts during the planning phase. Before a single one of our locker codes is ever generated, our team is on the ground assisting with the initial blueprint. Specifically, we look at locker dimensions and measurements to ensure they align with the physical flow of your specific property. By optimizing the layout for both couriers and residents from day one, we eliminate the friction that typically leads to support tickets later.

Furthermore, during the onboarding process, we train your team to use the Lockourier Property Dashboard. This provides a level of proactive support excellence that allows you to monitor total package management in real-time. Instead of waiting for a resident to complain about a package not delivered or a missing parcel, your team has the data to identify and resolve courier errors before they become a “lost package” headache.

Day-to-Day Stability and Reducing Staff Burden

Once your system is live, our job is to ensure it stays invisible—in the best way possible. We know that facilities services teams are already stretched thin. Therefore, our support is structured to handle the heavy lifting.

• Multi-Channel Assistance: We provide direct support to both staff and residents, meaning your team doesn’t have to act as the middleman for every lost package query.
  
• The Human Element: Our team members, including dedicated account managers, understand the nuances of the Canadian market.
  
• Luxer Liaison: For high-volume communities, we offer on-site support to manage overflow and ensure proactive support excellence during peak seasons like the winter holidays.
  

Moreover, if a resident is calling for pickup or needs help with luggage storage, our AI-powered tools provide instant answers to common questions. This ensures that your concierge resident isn’t bogged down by repetitive inquiries, allowing them to focus on providing a touch of luxury to the community.

Prevention: The Smartest Form of Support

In 2026, porch piracy and the threat of a stolen package are at an all-time high across North America. To combat this, our support includes proactive system health checks. We don’t just wait for you to call us; our technology monitors the hardware for any signs of tampering or mechanical wear. This commitment to proactive support excellence means we often fix issues remotely—or dispatch a technician—before you even realize there was a problem.

Whether your building is an apt condo in a busy urban center or a corporate office providing a workplace perk to employees, our support scales to your needs. We understand the unique challenges of Canada, from tech support to ensuring food lockers stay operational during a February deep freeze. Ultimately, we treat your property’s success as our own.

At Lockourier, we pride ourselves on being more than just a tech provider. To make it a true amenity, your lockers must work 24/7 like we do. Our dedicated account managers are always on hand to help you and your property 24/7/365—like no one else! Whether you’re dealing with a “package not delivered” claim or just need to adjust your digital locker settings, we’re ready to jump in. After all, in Canada, we know that a team is only as strong as its defense—and we’re here to make sure no packages slip past the goalie.

Contact us here: 855-432-5625 (LOCK) or info@lockourier.com #Lockourier