Lockourier

Holiday Hacks: 4 Tips to Support Your Delivery Carriers

Across Canada, the holiday season sparks a surge in online shopping. This translates to a massive increase in package deliveries for carriers like Canada Post, Purolator, FedEx, UPS, and Amazon. These companies work tirelessly with seasonal drivers to meet the demand, but the pressure can lead to bottlenecks and delays.

Smart Parcel Lockers: A Modern Solution

For property managers in Canada, smart parcel lockers offer a powerful solution for streamlining holiday home deliveries and ensuring resident satisfaction. These secure, contact-less, self-service kiosks eliminate missed deliveries and create a convenient pick-up experience for residents. However, the holiday season presents unique challenges that require proactive planning.

4 Key Strategies for a Smooth Holiday Season with Smart Parcel Lockers

By implementing these strategies, you can ensure a smooth holiday experience for both residents and carriers:

1. Enhance Onboarding for Seasonal Drivers:

Seasonal drivers often have limited experience with specific delivery locations. We suggest you create a stack of Carrier Instruction Sheets specifically for the holiday season. Fill them out with the carrier name, access codes, and clear instructions for using your smart parcel lockers. This simplifies the onboarding process and ensures a quicker turnaround time for deliveries.

Another great tip is to place clear and concise signage throughout your property, directing carriers to the designated parcel locker area. Consider using signage that complements your building’s aesthetics or brand guidelines. Alternatively, Lockourier offers generic Luxer-branded signs that can be readily displayed.

2. Proactive Overflow Management:

Most smart parcel locker systems are designed to handle typical delivery volume. However, holiday season peaks are getting longer and can see a doubling of parcel volume, potentially exceeding locker capacity. Here’s how to address this:

  • Utilize Oversized Lockers:Properties with Lockourier’s Oversized Lockers or Luxer Rooms can be designated for overflow packages during the peak season. This ensures secure storage for larger packages without disrupting regular locker usage.
  • Temporary Leasing Office Overflow:If you have limited oversized locker capacity, consider a temporary policy for accepting overflow packages at the leasing office. At the end of each day, staff can deliver these packages to available lockers before leaving. This ensures uninterrupted carrier deliveries throughout the holidays.

3. Resident Communication is Key:

Before the holiday season rush, communicate with residents about potential delays and increased package volume. Remind them that longer delivery times might be expected and to promptly pick up their packages. This helps manage resident expectations and ensures smooth locker availability.

Encourage residents to activate text message notifications through their Lockourier profiles. This ensures immediate alerts upon package arrival, leading to quicker pick-up and preventing missed deliveries.

4. Building Strong Relationships with Carriers:

Maintaining a positive relationship with your carriers is crucial for efficient delivery. From Lockourier, we suggest you focus on three key aspects to strengthen the work relationship with them:

  • Carrier Liaison:Consider designating a staff member as a carrier liaison. This person can be a point of contact for any delivery-related questions or concerns carriers may have during the holiday season.
  • Proactive Communication:If you anticipate potential issues or delays, proactively communicate with your carriers. This builds trust and ensures they can adjust their delivery schedules accordingly.
  • Accommodate their needs:Offering a glass of water or opening a bathroom, specially during challenging days with harsh climate conditions, can truly help delivery personnel. This, in return, will foster trust and collaboration.

Benefits of Smart Parcel Lockers for Canadian Property Managers:

Beyond streamlining holiday deliveries, smart parcel lockers offer numerous benefits for Canadian property managers all year round:

  • Reduced Missed Deliveries:Residents can pick up packages at their convenience, eliminating missed deliveries and the need for redelivery attempts.
  • Enhanced Security:Packages are securely stored in the lockers until retrieved, preventing theft or damage.
  • Improved Staff Efficiency:Staff are freed from managing package deliveries and can focus on other crucial tasks.
  • Increased Resident Satisfaction:Residents appreciate the convenience and security of smart parcel lockers, leading to higher satisfaction and retention.

As e-commerce continues to grow in Canada, smart parcel lockers will become an increasingly valuable asset for property managers. By adopting proactive strategies and leveraging smart parcel lockers’ capabilities, you can ensure a smooth holiday season and provide a superior delivery experience for both residents and carriers.

 

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