The holiday season brings a flurry of excitement, festive cheer – and a significant increase in package deliveries. As residents revel in the thrill of receiving gifts, property managers face the challenge of ensuring a smooth and efficient delivery process.

To create a seamless experience for all involved, Lockourier offers a comprehensive guide for property managers and staff that will help you streamline package management and foster a sense of holiday joy.

Understanding the Holiday Surge: Why Prompt Pickup Matters

During the holiday season, a package surge can quickly overwhelm resident inboxes and lobbies. This impacts individual residents’ ability to receive their gifts on time and limits storage space for incoming deliveries. Lockourier’s notification system plays a crucial role here. In addition to the standard alerts, consider implementing a holiday-specific communication campaign. This campaign could include:

1. Email and in-app notificationsreminding residents of the anticipated increase in deliveries and politely requesting prompt pickup to ensure a smooth flow for everyone.
2. Informative signagein common areas, like lobbies or elevators, highlighting the importance of collecting packages promptly and offering helpful tips for managing them during the busy season.

Social media posts on your property’s platform reminding residents about the features available through Lockourier, like the ability to track deliveries and receive pickup notifications.

Empowering Residents with Seamless Support

A crucial aspect of successful holiday package management is ensuring easy access to support for residents encountering any difficulties with their deliveries. Here’s how to create a robust support system:

1. Include a dedicated section on your resident portaldetailing Lockourier’s features and functionalities. Here, residents can find answers to frequently asked questions, learn about available support resources, and manage their preferences.
2. Encourage residents to update their contact informationwithin their Lockourier profiles, ensuring they receive timely notifications about deliveries. This includes both email addresses and mobile phone numbers.
3. Integrate a prominent and easily accessible “Support” section in the resident portal. This section should provide clear instructions on how to reach Lockourier for any assistance, including contact details such as phone number ((415) 390-0123) and email address (info@luxerone.com). Additionally, consider providing a live chat option for residents who prefer real-time support.

Partner with Lockourier to conduct resident training sessions in person or virtually. These sessions can educate residents about the system’s functionalities, answer common questions, and provide valuable tips for managing holiday deliveries effectively.

Vacation Hold: A Stress-Free Solution for Traveling Residents

The holiday season often coincides with travel plans. To ensure residents on vacation don’t have to worry about missed packages, promote the Lockourier Vacation Hold feature. This complimentary service allows residents to schedule a temporary hold on their deliveries while they’re away. Here’s how to encourage residents to utilize this feature:

1. Highlight the Vacation Hold feature in your holiday communication campaign.
2. Include information about the service on the resident portaland through signage in common areas.
3. Develop a short explainer videoshowcasing the Vacation Hold feature and its benefits. Consider placing this video on your resident portal and social media platforms.

Maximizing Convenience: The Power of Text Message Notifications

In today’s fast-paced world, many people prioritize instant communication. Encourage residents to update their Lockourier profiles to include their mobile phone numbers. By doing so, they’ll receive real-time text message notifications alongside emails when their packages arrive. This ensures they’re notified promptly, facilitating quicker pickups and preventing missed deliveries due to overlooked emails. Here’s how to encourage residents to opt-in for text message notifications:

1. Send out a dedicated email or app notification reminding residents about the benefits of text message alerts.
2. Feature the option to enable text notifications prominently within the Lockourier mobile app.
3. Consider offering a small incentiveto residents who opt-in for text message notifications during the holiday season. This could be a discount on a future package delivery service provided by Lockourier or a free gift-wrapping service.

Spreading Holiday Cheer: The Joy of Seasonal Surprises

The holiday season is a time for spreading joy and creating lasting memories. Lockourier encourages you to go the extra mile and surprise your residents with a little holiday magic. For this, you can partner with Lockourier to implement a program where small tokens of appreciation (such as candy canes, hot chocolate packets, or holiday-themed postcards) are placed alongside “surprise” messages inside certain lockers during the holiday season. This can be done by authorized personnel accessing lockers via the admin portal.

As always, reach out to a Lockourier representative with any questions that come up, or for additional assistance!