The holiday season brings joy, cheer, and… a surge in package deliveries! As residents eagerly await their holiday gifts, property managers face the challenge of ensuring a smooth and efficient package delivery process. Don’t worry; with these helpful tips, you can transform the holiday package rush into a season of seamless deliveries and happy residents.
1. Encourage Speedy Pickups: Free Up Space for Holiday Cheer
Starting in November, during the busiest delivery season, every available locker is precious. Encourage residents to pick up their packages quickly to free up space for incoming deliveries and ensure their neighbors receive their holiday gifts promptly.
Communicating effectively is the best way to encourage speedy pickups. We suggest you leverage Lockourier’s app, the Luxer One Mobile App, and its built-in “holiday rush reminder” notification system. You can use this feature to automatically nudge residents to pick up their packages. As a property manager, you can also add a personal touch to the regular automated messages your residents will receive.
Send a friendly email or post a message on your resident portal reminding them of the influx of package deliveries during the holidays, and that timely pick-ups have a huge impact on minimizing unattended deliveries or mishaps. Encourage them to pick up their packages quickly to keep the delivery process flowing smoothly for everyone.
2. Make Support Accessible: Ensure Residents Get Help When They Need It
Package deliveries can sometimes be confusing, but every resident wants a seamless online shopping and we are here to make it happen! Facilitate communication between residents and the Lockourier support team when they have questions or require assistance.
Remember to always include contact information in every communication.
We recommend, whenever you communicate with residents about packages, to include a link to Lockourier.com and the contact information for support (info@Lockourier.com and 415-390-0123). You should also add the contact information directly to your resident portal for easy access 24/7. Now, whenever a resident has a question, they can reach out directly without searching for the information.
3. The Vacation Hold Feature: A Win-Win for Everyone
If they are planning a holiday getaway, residents can take advantage of Lockourier’s free Vacation Hold feature. This allows them to schedule a period during which their packages won’t be delivered to the lockers. Here’s how it benefits everyone by coordinating deliveries:
- Residents:Their packages will be secured or returned to the sender while they’re away. They can pick them up conveniently upon their return.
- Property Management:Vacation Holds free up locker space, allowing for more deliveries during the peak season. This ensures a smooth flow of packages and happy residents.
4. Text Message Notifications: Never Miss a Delivery
Sometimes, emails get lost in the holiday hustle. Encourage residents to add their cell phone numbers to their Lockourier profiles. By opting into text message alerts, they’ll receive instant notification when a package arrives, ensuring a quicker pickup and preventing missed deliveries. This simple option adds a layer of reassurance to our convenient package delivery and retrieval system.
5. Spreading Holiday Cheer: Surprise Gifts and Positive Reinforcement
Add a touch of holiday magic to the package pickup experience! A fun idea could be occasionally placing small, festive knick-knacks with a “holiday surprise” postcard tucked inside a few lockers. This unexpected gesture will brighten residents’ days and encourage them to continue picking up their packages promptly.
Important Note: Remember to use the Lockourier admin portal whenever you need to access lockers to place these surprise gifts.
Beyond These Tips: A Team Effort for a Smooth Holiday Season
These tips are a starting point for a stress-free holiday package season. However, remember that open communication and collaboration are key. Maintain a clear line of communication with Lockourier representatives! Don’t hesitate to reach out if you have any questions or require additional assistance.
By implementing these strategies, you can transform the holiday rush into a season of efficient deliveries and happy residents thanks to smart and streamlined package management. Let’s work together to ensure a smooth and joyful holiday season for everyone involved!