Lockourier

Top Factors to Consider Before Implementing a Parcel Locker System

Implementing a parcel locker system is a significant investment. To ensure a smooth transition from traditional package management and efficient use of the lockers, addressing the following five key considerations during the evaluation process is critical.

This proactive approach will optimize locker usage and mitigate potential challenges down the road. By being prepared, your property will be well-positioned for years of streamlined and user-friendly automated package management.

1. Managing oversized packages

Oversized packages are a significant issue for multifamily properties. Traditional lockers are not designed to accommodate these big parcels, often resulting in carriers delivering them to the front desk. Manually handling a significant portion of such packages can be labor-intensive and logistically challenging.

Fortunately, solutions such as the Lockourier Oversized Locker are specifically designed to address this issue. Whether used as a shared resource or as a single package locker, the Oversized Locker provides a space-saving and cost-effective approach to handling oversized packages. Lockourier’s locker system offers security and accountability with individual access codes and 24/7 video surveillance in a shared capacity.

2. Contingency for Parcel Overflow

While determining the appropriate number and size of lockers for your property is essential, it is crucial to plan for potential overflow, especially during peak periods such as Black Friday, Cyber Monday, and the holidays. Using the Oversized Locker as an overflow solution can seamlessly accommodate larger packages or an unusual volume of packages, allowing for complete automation of package acceptance. In addition, exploring other cost-effective, convenient storage solutions, such as the Luxer Room, can provide robust support for managing peaks in package overflow.

3. The Importance of Video Surveillance in Package Management Systems

The term “automated” in an automated package management system implies that constant monitoring of package delivery and pickup by you and your staff is unnecessary. However, integrating video surveillance into your locker system is an extremely valuable practice.

Integrated video surveillance offers numerous benefits and is a fundamental feature that ensures the smooth operation of your package management system. Proactively addressing potential issues is vital in any streamlined package management system, and having access to archived footage makes this process easier. When choosing a package locker solution, look for one that offers fully integrated video monitoring and support. Look for wall-mounted video cameras capable of capturing the entire locker area, not just the user at the touchscreen, and a 24/7 support team dedicated to video monitoring. This investment will streamline operations for you and your residents in the long run.

4. Ensure Package Receipt for All Residents

To ensure that all current residents can receive packages, consider the following measures:

  • Package Notifications

It is important to provide a reliable method for residents to receive package notifications. Residents should be able to receive their one-time access codes by email, text message, or both. At a minimum, residents need a working email address to set up an account. Address this during the new resident onboarding process for your locker system.

  • House Account

Occasionally, packages arrive with misspelled names or do not belong to a specific resident. Always look for locker systems with a House Account to accept these deliveries to ensure these packages are noticed.

  • Software Integration

When considering software integration for your locker company, ensuring seamless compatibility with your current property management software is crucial. A reliable integration will automatically update resident status and maintain smooth system functionality.

 LocKourier’s native integrations automatically synchronize resident lists with your property management software, ensuring that your property and locker management systems seamlessly update move-ins, move-outs, and resident updates.

  • User Experience

It is essential to choose a solution with an intuitive, well-designed interface that is easy for you and your residents to use. A user interface and experience that resonates with residents and carriers will encourage repeat usage.

5. Should I charge residents to accept packages?

It’s important to note that package lockers can easily generate additional revenue and, in some cases, improve the package management process. However, this approach may only be suitable for some properties. If you’re considering charging residents for locker use, it’s a good idea to explore different options before implementing the system to ensure a smooth rollout.

For more in-depth guidance on these and other considerations, please get in touch with a Lockourier team member today.

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