Couriers

Missed deliveries cost a lot of money. Repeat trips to the same address, for the same package, add up and customer satisfaction suffers when packages aren’t received as quickly as possible. When you work with Luxer One’s locker infrastructure, missed deliveries are a thing of the past!

No more getting buzzed in, searching for a hard-to-find apartment, missing deliveries, requiring signature, aggravated customers waiting all day for a delivery or any of the other hassles of urban package shipping. In a matter of minutes, your driver can complete all deliveries to a single building using our lockers, storing packages securely so they can be picked up at the customer’s convenience.

Our system is optimized for carrier efficiency. Carriers are provided with automated access to the building and on average it takes a carrier about 10 to 15 seconds to deliver a package to our lockers. Compared to the 2 to 5 minutes it takes per package for an average delivery, Luxer One can cut your delivery costs by over 75%!

More Volume

The way to grow your business is to drive more deliveries and the number one barrier to online shopping for urban dwellers is inconsistent delivery. With Luxer One, your deliveries will arrive on time, be securely stored and available to pick up on the customer’s schedule. Your satisfied customers will remember to use you the next time they need to ship a package!

Features

We designed Luxer One with efficient driver deliveries as our number one priority. This means it is quick, easy and accepts 100% of packages.

Oversized Packages

We have found that about 20% of packages will not fit in a standard locker. With our special oversized locker, we are able to handle 100% of reasonable sized packages. Our oversized locker is linked with our video surveillance system, allowing multiple oversized packages to be delivered to the locker.

Available Locker Notification

If requested, we can alert your driver to the available number of lockers. This is especially helpful during the holiday season.

Online Video Surveillance

Our online surveillance system provides a real-time view of the lockers, along with cloud recording of all activities.

Automated Building Access

Using unique codes, your drivers have automated access to buildings with Luxer One, making deliveries quicker and more reliable.

Proof of Pick-up

We can see who picked up every package through our surveillance system. The system logs every time the locker is accessed, by both drivers and residents.

Signature Required

The system can require a signature on every delivery or on just the ones specified by the shipper. When a resident picks up their package, we capture their signature and store the image, which we can post to your API.

FAQs

I own a local flower company. Can I work with Luxer One?

Absolutely. We are excited to work with any business looking to improve delivery efficiency. Please contact our sales team at (415)390-0123 to get started!

How does a delivery driver access the lockers?

Each location will issue a unique ID to each carrier. This code will provide the driver with access to the building, as well as access to the lockers. When a driver enters this code, the system will validate them and provide them with a delivery interface. They simply select the resident and required locker size and then place the package in the assigned locker.

What if the package requires a signature?

When your driver makes their delivery, they can specify if a signature is required. If they select this option, the customer will be required to provide a signature before the locker can be opened. We can send this signature to your API and it is also stored in our system.

What if all the lockers are full?

We can provide your driver or management with an update on available lockers through scheduled emails or drivers can text our automated system for a real-time report of the open locker count.

How long does it take to make a delivery?

It takes about 15 to 20 seconds per package for your driver to deliver a package to a locker.

What if the package requires an adult signature?

At this time we cannot validate proof of age. It is something we are working on and hope to add it as a feature soon.

What if my package doesn't fit?

All of our installations are required to have an oversized locker, which can handle multiple large packages (up to 75″ x 38″ x 25″). If a package does not fit in this locker, you will need to coordinate delivery with the customer directly.